Gartner Research

Market Trends: Key Trends in the Unified Communications as a Service Market

Published: 23 October 2014

ID: G00263734

Analyst(s): Daniel O'Connell , Bern Elliot

Summary

UCaaS providers must balance numerous market, business and technology demands. Key 2014 market trends include global deployments, large deployments of Microsoft private cloud Lync, expansion through channel partners, limited market consolidation and increased market acceptance of Google IT.

Table Of Contents

Introduction

  • Definition

Market Trend

  • The Viability of Global UCaaS
  • Microsoft Private Cloud Lync Deployments
  • Google Innovation and Market Acceptance
  • Limited Market Consolidation
  • Market Share via Channel Expansion
  • A Look Back at UCaaS, 2013

Vendors to Watch

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.