Gartner Research

Market Trends: Key Trends in the Unified Communications as a Service Market

Published: 23 October 2014

ID: G00263734

Analyst(s): Daniel O'Connell , Bern Elliot


UCaaS providers must balance numerous market, business and technology demands. Key 2014 market trends include global deployments, large deployments of Microsoft private cloud Lync, expansion through channel partners, limited market consolidation and increased market acceptance of Google IT.

Table Of Contents


  • Definition

Market Trend

  • The Viability of Global UCaaS
  • Microsoft Private Cloud Lync Deployments
  • Google Innovation and Market Acceptance
  • Limited Market Consolidation
  • Market Share via Channel Expansion
  • A Look Back at UCaaS, 2013

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