Gartner Research

2014 Strategic Road Map for HCM Technology Investments

Published: 24 October 2014

ID: G00264811

Analyst(s): Helen Poitevin , Ron Hanscome , Yvette Cameron, Morgan Yeates, Jeff Freyermuth


Aging HCM investments contrast sharply with the demands of a transforming workplace. HR IT leaders can use this strategic road map to plan their future HCM technology landscape in a market buffeted by the Nexus of Forces.

Table Of Contents


  • Future State
    • Multiple Future-State Technology Styles
    • Employee Experience Drives Implementation Priorities
    • Majority of HCM Systems in Full SaaS Deployments
    • Analytics as a Foundational Capability
    • "Mobile First" Developments for Increased User Adoption
    • Social and Collaboration Underpin All Workforce Processes
    • HCM System Landscapes Are Rationalized
    • HCM Loosely Coupled With Other Enterprise ERP Applications
    • Standardized Global HR Processes With Local Compliance Exceptions
    • Local Regulatory Complexity Is Managed in Dedicated Payroll, Benefits and Workforce Management Solutions
  • Current State
    • HCM Has Focused on Process Automation, Rather Than User Experience
    • Hybrid On-Premises and SaaS Deployments
    • Limited-to-No Analytics Capability
    • Core HR Is Often Part of the ERP Suite
    • Accumulation of Ancillary Solutions Has Resulted in Complex HCM System Landscapes
    • Payroll Is Frequently Outsourced, in Addition to Use of Core HR Modules
    • Organizations With No HCM Technology Implemented Beyond Payroll
  • Gap Analysis and Interdependencies
    • People
    • HCM Technology to Support HR Strategy and Business Outcomes, Not Only Automation
    • Process Optimization and Application Portfolio Rationalization
    • Identification of Local Requirements and Those Which Technology Will Support
    • Governance
  • Migration Plan
    • Higher Priority
    • Medium Priority
    • Lower Priority

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