Gartner Research

Market Trends: Innovation Underpins the Digital Transformation Programs of CSPs

Published: 28 October 2014

ID: G00270025

Analyst(s): Gyanee Dewnarain


Innovation empowers CSPs to rapidly and cost-effectively launch digital services in multiple categories while building competitive differentiation. We analyze the innovation mechanisms of 10 leading CSPs to advise innovation managers and strategists on best practices.

Table Of Contents

Market Trend

  • CSP Innovation Strategies Are Closely Tied to Broader Corporate Visions and Goals
  • Pursuing a Multipronged Innovation Program
  • Collaboration Is a Key Component of Most CSP Innovation Programs
  • CSPs Seek Projects in Operating Markets and Innovation Hotbeds
  • Cloud, M2M/IoT, Security and Big Data Capture the Lion's Share of CSP Innovation Dollars
  • Innovation Culture and Talent Management Processes Are Fledgling
  • Innovation Governance Ensures Integration of Innovation Outcomes Into the Entire Business
  • Appendix

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