Gartner Research

Conduct Digital Surveillance Ethically and Legally: 2014 Update

Published: 28 October 2014

ID: G00258978

Analyst(s): Andrew Walls

Summary

Mobile devices, cloud services and consumer Internet of Things enable monitoring by enterprises and governments. However, surveillance abuses drive suspicion of covert "big brother" monitoring. CISOs should manage surveillance of employees carefully to balance risks and benefits.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Anticipate and Support the Ethical and Legal Expectations of Employees and Society at Large
  • Provide Full Transparency of Surveillance Practices to All Affected Individuals
  • Define the Tools and Processes That Are Used to Perform Surveillance, and the Procedures That Are Followed for Deployment, Collection of Data and Management of Information on User Actions
  • An Ability to Monitor Does Not Imply a Right or Authorization to Monitor

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