Gartner Research

Embrace the Citizen Integrator Approach to Improve Business Users' Productivity and Agility

Published: 29 October 2014

ID: G00267424

Analyst(s): Massimo Pezzini


Fighting against business users' desire to sort out their personal integration issues in a do-it-yourself way is futile and counterproductive. IT leaders have no choice but to facilitate citizen integrators while putting in place guardrails to minimize risks and potential long-term debts.

Table Of Contents
  • Key Challenges



  • Internalize and Promote the Value of Citizen Integrators
  • Enable Do-It-Yourself Integration by Proactively Delivering a Self-Service Citizen Integrator Platform
  • Exercise Light-Touch Monitoring, Management and Governance
  • Partner With Citizen Integrator Tools Providers

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