Gartner Research

Do Not Lose Sight of Project Benefits and Outcomes

Published: 31 October 2014

ID: G00269968

Analyst(s): Lars Mieritz


Clarity around expected project benefits, using KPIs and metrics beyond ROI, offers the best way to demonstrate the IT contribution and business value gained from a project, but inadequate attention and documentation challenge many PMO and PPM leaders, hampering the recognition of project success.

Table Of Contents
  • Key Challenges



  • Insist That Project Ideas, Requests or Proposals Cannot Go Forward or Be Approved Without Clearly Documented Benefits and Practical Ways to Measure and Capture Them
  • Mandate That Project/Initiative ROI Justification Goes Beyond the Pure Financials and Is Captured With Business Benefit KPIs or Metrics
  • Take a Snapshot at the Starting Point; There Is No Better Way to Show the Progress Made or Benefits Delivered Than Pointing to a Clear Baseline Picture.

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