The value delivered by vendor management is often elusive and difficult to measure. IT vendor management leaders are struggling to articulate measurable business value beyond incremental cost savings. Develop outcome-oriented metrics to quantify the ROI your vendor management practice delivers.
- Align VM Metrics to Your VM Mission and Objectives, as Well as to Business Outcomes
- Ensure Vendor Management Metrics Reflect the Value Delivered by Each Functional Area in Your Program
- Document the Business Value That Your VM Program Drives Through Vendor Engagement Activities
- Formalize Your Methodology to Baseline, Collect and Communicate VM Program Value Metrics
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