Gartner Research

Aligning Vendor Management Metrics to Business Value Proves Program ROI

Published: 03 November 2014

ID: G00269986

Analyst(s): Gayla Sullivan

Summary

The value delivered by vendor management is often elusive and difficult to measure. IT vendor management leaders are struggling to articulate measurable business value beyond incremental cost savings. Develop outcome-oriented metrics to quantify the ROI your vendor management practice delivers.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Align VM Metrics to Your VM Mission and Objectives, as Well as to Business Outcomes
  • Ensure Vendor Management Metrics Reflect the Value Delivered by Each Functional Area in Your Program
  • Document the Business Value That Your VM Program Drives Through Vendor Engagement Activities
  • Formalize Your Methodology to Baseline, Collect and Communicate VM Program Value Metrics
    • Conclusion

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