Gartner Research

Use TCO to Assess Choices in Devices, Support Policies and Management Approaches

Published: 04 November 2014

ID: G00271167

Analyst(s): Federica Troni, Michael Silver


Use Gartner's total cost of ownership model to understand where costs will increase or decrease when contemplating a move from organization-owned mobile devices to bring-your-own-device programs. Where costs may be higher, IT leaders must evaluate other benefits not included in TCO.

Table Of Contents
  • Key Challenges


  • The Scenarios Described in This Update


  • Select One Primary Goal for Your BYO Projects; in Most Cases, Multiple Goals Will Be Unachievable or Conflict With Each Other
  • Include the Cost of Additional Mobile Security and Management Systems in Your Business Cases to Understand the Full Cost Impact of Allowing BYOD
  • Focus on Key Benefits of Ruggedized Devices to Determine Whether Rugged Handheld Devices Are More Appropriate Than Consumer Technologies That Are Part of BYO Programs
  • Use a Combination of Strong Technical, Governance and Risk Policies to Handle Exception Requests and, Whenever Possible, Handle Support Through Third-Party Mobile Service Providers to Contain IT Support Costs
  • Assumptions in Gartner's Mobile Device TCO Model
    • Hardware, Allowances, Voice and Data Services
    • Software
    • IT Labor and Administration
  • Appendix
    • Annual Salaries, Unburdened and User Mix

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