Gartner Information Technology Research

Gartner Magic Quadrant for Communications Outsourcing and Professional Services


This Magic Quadrant evaluates 15 vendors' capabilities for IT services. Sourcing executives at midsize and large MNCs should use this Magic Quadrant when seeking providers of enterprise network and communications managed or project-based services.

Published: 04 November 2014

ID: G00262415

Analyst(s): Christine Tenneson , Eric Goodness , Bjarne Munch

Table Of Contents

Market Definition/Description

  • Communications IT Service Definitions
    • IT Management Services
    • Product Support Services
    • Development and Integration Services
    • Process and Expense Management
    • Technology Consulting Services
    • Unified Communications as a Service
    • Technologies Under Management

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • AT&T
    • Avaya
    • BT Global Services
    • Cisco
    • CSC
    • Dimension Data
    • HCL
    • HP
    • IBM
    • Orange Business Services
    • Telefonica
    • Verizon
    • Vodafone
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Competitive Landscape
  • User References

Market Overview

  • Attaining Targeted Cost Benefits
  • Flexibility in Contracts Related to Engagement and Consumption Models
  • Improved Operational and Technology Performance
  • Program Management

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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