Gartner Research

Magic Quadrant for Managed Print and Content Services

Published: 06 November 2014

ID: G00260810

Analyst(s): Ken Weilerstein, Sharon McNee, Elizabeth Kim

Summary

Savings opportunities for customers are increasing as the focus of MPS shifts from optimizing hardware to optimizing business processes. Print optimization leads can use this assessment to choose a provider that also offers consultation as the market transitions to managed content services.

Table Of Contents

Market Definition/Description

  • What Is the Difference Between MPS and Managed Content Services?
  • Who Uses MPS and MCS?
  • What Other Services Might Be Included in MPS?
  • How MCS Influences This Magic Quadrant
  • How Do Customers Pay for MPS and MCS?

Magic Quadrant

  • Vendor Strengths and Cautions
    • ARC
    • Canon
    • HP
    • Konica Minolta
    • Kyocera Document Solutions
    • Lexmark
    • Ricoh
    • Toshiba
    • Xerox
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Inclusion Criteria
  • Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

  • Where MPS Is Today
  • Where MPS Is Headed and Why
  • What Is Holding MCS Back?
  • Implications for MPS and MCS Customers

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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