Gartner Research

Adaptive Sourcing Run IT Layer: Focus on Both Operate and Modernize to Bring Operational Flexibility

Published: 07 November 2014

ID: G00265977

Analyst(s): Ruby Jivan , Frances Karamouzis , Claudio Da Rold , Ed Anderson , Frank Ridder

Summary

Business innovation is critical in the digital economy. Optimizing Gartner's Adaptive Sourcing model Run IT layer is essential to meet resource challenges and introduce flexibility. Sourcing executives must drive road map development to modernize infrastructure and exploit new run IT opportunities.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Divide the Run IT Operations and Sourcing Teams Into Operate and Modernize
  • Move to an Outcome-Based Managed Services Delivery Model for Run and Operate
  • Plan, Employ or Train for Competencies and Roles for Run IT Operate and Modernize Teams
  • Develop KPIs and Incentivize Each Run Team to Ensure Success

Case Studies

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