Gartner Research

Maintain In-House Network Operations Expertise to Avoid Undesirable Outsourcing Outcomes

Published: 07 November 2014

ID: G00270526

Analyst(s): Priyanka Ashok, Vivek Bhalla

Summary

As I&O leaders strive to strategically outsource the setup and management of their network infrastructure, it is critical to retain in-house expertise to avoid hidden costs. Such pitfalls can be avoided by using the best practices outlined in this research.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Retain Talent With Sound Technical Knowledge and Vendor Exposure in the IT Network Operations Domain
  • Maintain a Single Point of Contact to Avoid Multiple Failure Points, Developing Better Traceability and Transparency of Process and Communications
  • Task Your In-House Domain Expert With Tracking Your Outsourcing Partner's Upgrade to Minimize Negligence
  • Avoid Vendor Lock-In and Knowledge Gaps by Having an In-House or Independent Domain Expert Assess Proposals From a Technical Perspective
  • Summary

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