Gartner Research

Competitive Landscape: Business Service Providers, Banking and Securities, North America, 2014

Published: 07 November 2014

ID: G00269231

Analyst(s): Rajesh Kandaswamy , Vittorio D'Orazio


Industry practice leads can continue to align with mainstream banking and securities strategies for modest and predictable returns, or choose to differentiate more visibly, invest in value innovation, and use robust marketing strategies to drive growth.

Table Of Contents


  • Competitive Situation and Trends
    • The Banking and Securities Industry's Recent Financial Success Masks Long-Term Issues in Growing Revenue and Return on Equity
    • Entrenched Providers Compete Fiercely, but Remain Vulnerable to Technology-Based Substitutes
    • Providers Are Lacking in Differentiation, Value Innovations and Sophisticated Marketing
  • Market Players
  • The Future of Competition
    • Opportunity Is Open for Value Innovation, but Watch Out for Substitutes
    • Sophistication in Marketing Strategy Will Be Rewarded
    • Scale and Price Are Needed to Win Business in New Areas, but You Need Innovation and Flexibility as Well to Overthrow Incumbents
    • Pricing Declines or Attrition Will Occur in Consulting Services on Any Downturn as Lack of Differentiation and Low Switching Costs Keep Providers Vulnerable
  • Competitive Profiles
    • AT&T
    • Broadridge Financial Solutions
    • CGI
    • Cognizant
    • CSC
    • Dell
    • Deloitte
    • EY
    • Infosys
    • SunGard
    • Tata Consultancy Services
    • TSYS
    • Wipro
    • Xerox
  • References and Methodology
  • Definitions


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