Gartner Research

Surface Pro 3 Brings Microsoft Into the Enterprise Hardware Market

Published: 10 November 2014

ID: G00270847

Analyst(s): Stephen Kleynhans

Summary

Microsoft's release of the Surface Pro 3 has sparked enterprise interest; however, it also raises questions about Microsoft's capabilities as an enterprise hardware provider. Standardizing on Surface Pro 3 in the enterprise will require support from third-party suppliers and support for Windows 8.1.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Microsoft's release of Surface Pro 3, a unique and competitive two-in-one PC, has created significant interest among corporate buyers
  • Microsoft's move into the enterprise hardware market raises questions about its ability to support enterprise-class hardware
    • Narrow and Incomplete Product Family
    • Selective Global Coverage With Slow International Rollouts
    • Poor Track Record for Product Consistency and Longevity
    • Inability to Provide Hardware Integration Services Directly

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