Gartner Research

How to Use Chargebacks for ERP Costs

Published: 10 November 2014

ID: G00270832

Analyst(s): Pat Phelan


Charging costs back to the business is an ongoing challenge for ERP leaders. Enterprises require chargeback methods that keep their ERP costs competitive, while encouraging investments in ERP changes that create leverage to align ERP investments with the most important business requirements.

Table Of Contents
  • Key Challenges



  • Identify ERP Sustainment Costs Versus Enhancements and Changes
  • Establish Chargeback Methods for ERP Sustainment Costs and Enhancements/Changes
    • Allocating Sustainment Costs
    • Managing and Allocating Small Enhancement Costs
    • Allocating Large Enhancement and Project Costs
    • Additional Considerations
    • The Impact on Chargebacks When Part of the ERP Solution Is Migrated to SaaS
  • Implement a Regular Process for Evaluating ERP Costs

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