Gartner Research

Magic Quadrant for CRM Service Providers, Worldwide

Published: 10 November 2014

ID: G00261873

Analyst(s): Patrick Sullivan , Ed Thompson

Summary

Customer experience implementation services continue to be in high demand, fueled by front-office and digital business transformation. Here, we position the largest customer experience and CRM implementation service providers to help enterprises identify providers that best fit their needs.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • BearingPoint
    • Business & Decision
    • Capgemini
    • Cognizant
    • Deloitte
    • HCL Technologies
    • HP Enterprise Services
    • IBM Global Business Services
    • Infosys
    • NTT Data
    • PwC
    • Reply
    • Tata Consultancy Services
    • Tech Mahindra
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Quantitative Criteria for This Magic Quadrant
  • Qualitative Criteria for This Magic Quadrant

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

  • What Happened?
  • What's Happening?
  • How to Use This Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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