Gartner Research

Asking Users What They Want in a Mobile App Will Lead You in the Wrong Direction

Published: 11 November 2014

ID: G00270513

Analyst(s): Van Baker


Mobile apps are a different type of application, and most users do not have the frame of reference to articulate needs in a manner that will generate useful app requirements. Development teams need to be able to translate user needs into usable mobile app.

Table Of Contents
  • Key Challenges



  • Follow These Best Practices for Translation of Requests to Mobile App Requirements
  • Make User Experience the Focal Point for Mobile App Development
  • Conclusion

Case Study

  • User-Centric IT

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