Creating a strategic service portfolio requires familiarity with the business, its opportunities and challenges, and a structured approach to services. This is an enterprise's collaborative endeavor, involving the leadership on two sides, the business and the shared-service organization (SSO).
- What Is a Strategic Service Portfolio?
- How Can You Develop a Strategic Portfolio?
- How Do You Initially Create a New Service?
- How Do You Evolve a Service?
- How Do You Plan for Future Services?
- What Are the Key Points in Setting Up an SSO?
- Objective and Direction
- Implementation Strategy
- Organization and Leadership
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