Gartner Research

The Demand Side of a Shared-Service Organization: Collaborate With the Business to Create a Strategic Service Portfolio

Published: 13 November 2014

ID: G00249864

Analyst(s): Cassio Dreyfuss


Creating a strategic service portfolio requires familiarity with the business, its opportunities and challenges, and a structured approach to services. This is an enterprise's collaborative endeavor, involving the leadership on two sides, the business and the shared-service organization (SSO).

Table Of Contents


  • What Is a Strategic Service Portfolio?
  • How Can You Develop a Strategic Portfolio?
  • How Do You Initially Create a New Service?
  • How Do You Evolve a Service?
  • How Do You Plan for Future Services?
  • What Are the Key Points in Setting Up an SSO?
    • Objective and Direction
    • Implementation Strategy
    • Organization and Leadership

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.