Gartner Research

The Demand Side of a Shared-Service Organization: Collaborate With the Business to Create a Strategic Service Portfolio

Published: 13 November 2014

ID: G00249864

Analyst(s): Cassio Dreyfuss

Summary

Creating a strategic service portfolio requires familiarity with the business, its opportunities and challenges, and a structured approach to services. This is an enterprise's collaborative endeavor, involving the leadership on two sides, the business and the shared-service organization (SSO).

Table Of Contents

Analysis

  • What Is a Strategic Service Portfolio?
  • How Can You Develop a Strategic Portfolio?
  • How Do You Initially Create a New Service?
  • How Do You Evolve a Service?
  • How Do You Plan for Future Services?
  • What Are the Key Points in Setting Up an SSO?
    • Objective and Direction
    • Implementation Strategy
    • Organization and Leadership

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