Gartner Research

Impact Appraisal: Service Providers' Success With IoT Initiatives Requires New Skills, Expertise and Collaborative Models

Published: 17 November 2014

ID: G00270811

Analyst(s): Allie Young, Jacqueline Heng, Cathy Tornbohm


An attractive growth opportunity, the Internet of Things is challenging service providers' traditional expertise, go-to-market approaches and business models. Providers' product managers and strategic planners must align with new collaborative ways of working to create innovative IoT solutions.

Table Of Contents
  • Impacts


  • Introduction
  • Three Main Impacts as the Second Wave of IoT Hits

Impacts and Recommendations

  • The complexity of the IoT exceeds the capabilities of any single provider, driving IoT providers to establish an ecosystem of partners
    • Ecosystems Will Require New Rules of Engagement
    • Specialized Skills for IoT Solutions
  • IoT projects demand capabilities most providers don't currently possess, forcing IoT providers to dramatically expand their skills base and make critical IoT investments
  • Buyers are challenged by the IoT, mandating that providers deliver clear IoT value propositions and solutions with real benefits
  • Appendix
    • A History of Smart Services
    • The Two Waves of IoT Services

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