Gartner Research

Cultivating Business Value: The Evolution of Desktop Outsourcing in Europe

Published: 24 March 2000

ID: G0083695

Analyst(s): Elena Christopher

Summary

As the Western European desktop outsourcing market matures, there is a growing distinction between commodity services and relationship-based business-value services. Service providers are increasingly focused on creating and delivering business value via desktop outsourcing solutions. This Market Trends report examines these issues, and others, that impact the current and future state of the Western European desktop outsourcing market.

Table Of Contents
  • Executive Summary
    • Key Business Issue
    • Strategic Business Statements
    • Strategic Market Statement
    • Strategic Business Imperative
    • Study Objectives
    • Report Methodology
    • Key Findings
    • Dataquest Recommendations
  • Western European Desktop Management Market Size and Forecast and Market Share
    • Methodology
    • Definitions
    • The Desktop Services Market in Western Europe
    • Western European Desktop Management Services Market Size and Forecast
    • Major Country Analysis: Desktop Management Services Market Size and Forecast
    • Western European Desktop Management Services Vendor Market Share
  • The Evolution of Desktop Outsourcing Value Propositions and Go-to-Market Strategies
    • Desktop Outsourcing Value Propositions Expand Beyond Total Cost of Ownership
    • Creating Effective Go-to-Market Strategies
    • Linking Desktop Outsourcing to Business and Applications Solutions
  • Desktop Outsourcing Pricing and Contracting
    • Current Desktop Outsourcing Pricing Methods
    • Per-Seat Pricing and Gross Service Margins
    • Addressing Business Value in Desktop Outsourcing Contracting and Pricing
  • The Role of Tools in Desktop Outsourcing
    • The Integration of Best-in-Class Tools for Remote Service Delivery
    • Remote Management Centers
    • Standardization on Best-of-Breed Tools
    • The Role of Tools in Providing Business Value
  • Summary and Recommendations
    • Desktop Management Market Size and Forecast and Market Share
    • Desktop Outsourcing Value Propositions and Go-to-Market Strategies
    • Desktop Outsourcing Pricing and Contracting
    • The Use of Tools in Desktop Outsourcing

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