Published: 20 November 2014
Analyst(s): Robert Hetu, John Davison, Kelsie Marian, Miriam Burt
No longer are customers using digital technologies to redefine the way they shop — they are now redefining retail business models. More than ever, CIOs face a great challenge to advise the business on technology requirements for customer collaboration in a market entering a further state of flux.
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