Gartner Research

Build an Action Plan for Your Mobile Center of Excellence

Published: 20 November 2014

ID: G00264377

Analyst(s): Leif-Olof Wallin , Bob Hafner, Bryan Taylor, Chris Silva


A mobile center of excellence is the guiding point for all mobile activities, making a strong MCOE an enabler of mobile growth and a weak or absent MCOE a burden on the organization. The leader of the MCOE and its members must evolve into a trusted partner to the business.

Table Of Contents



  • The Action Plan
    • Inventory Mobile Assets
    • Set a Baseline With Goals/SLA
    • Govern but Don't Control (Completely)
    • Be a Bimodal MCOE
    • Track Projects
    • Communicate/Educate/Coach
    • Meet Regularly Plus as Required
    • Build Relationships
    • Remain Focused
    • Constantly Look to Improve

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