Gartner Research

Use Predictive Metrics to Improve Business Outcomes and Accelerate Your Response to a Big Change Scenario

Published: 20 November 2014

ID: G00270321

Analyst(s): Samantha Searle


Constantly changing business conditions demand a swift response in the face of disruption and volatility. However, existing metrics were not designed for such a dynamic environment. Business outcome owners should use predictive metrics to enable proactive decisions in big change scenarios.

Table Of Contents
  • Key Challenges


  • Understand the Role That Analytics and Metrics Play in Improving Decision Making


  • Determine the External Factors That Drive Change and Impact Business Performance
  • Identify Value Builders That Create Future Value and Influence Business Outcomes
  • Examine Data, and Find Patterns to Understand the Relationships Among Different Value Builders
  • Case Study Examples of Predictive Metrics
    • Use Predictive Metrics to Anticipate the Likelihood of Flight Cancellation
    • Use Predictive Metrics to Respond to Mechanical Failure and Prioritize Repairs

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.