Gartner Research

Use Predictive Metrics to Improve Business Outcomes and Accelerate Your Response to a Big Change Scenario

Published: 20 November 2014

ID: G00270321

Analyst(s): Samantha Searle

Summary

Constantly changing business conditions demand a swift response in the face of disruption and volatility. However, existing metrics were not designed for such a dynamic environment. Business outcome owners should use predictive metrics to enable proactive decisions in big change scenarios.

Table Of Contents
  • Key Challenges

Introduction

  • Understand the Role That Analytics and Metrics Play in Improving Decision Making

Analysis

  • Determine the External Factors That Drive Change and Impact Business Performance
  • Identify Value Builders That Create Future Value and Influence Business Outcomes
  • Examine Data, and Find Patterns to Understand the Relationships Among Different Value Builders
  • Case Study Examples of Predictive Metrics
    • Use Predictive Metrics to Anticipate the Likelihood of Flight Cancellation
    • Use Predictive Metrics to Respond to Mechanical Failure and Prioritize Repairs

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