Gartner Research

Design Meaningful Metrics That Drive Better Decisions and Help You Navigate Big Change

Published: 20 November 2014

ID: G00270319

Analyst(s): Samantha Searle


The ability to make the right decision in a big change scenario determines success or failure. Business transformation leaders in IT and business outcome owners should identify value drivers to design meaningful metrics that align to business outcomes and drive well-informed decisions.

Table Of Contents
  • Key Challenges


  • Gartner Position: Metrics Are a Critical, Prerequisite Capability for Organizations to Master Before They Embark on Big Change


  • Identify the Focus of Your Business Transformation Initiative
  • Determine the Value Drivers That Influence Your Business Outcomes
  • Use Value Drivers to Understand the Factors That Influence Business Outcomes
  • Select Meaningful Metrics That Drive Well-Informed Decision Making
  • Bottom Line

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