Gartner Research

Design Meaningful Metrics That Drive Better Decisions and Help You Navigate Big Change

Published: 20 November 2014

ID: G00270319

Analyst(s): Samantha Searle

Summary

The ability to make the right decision in a big change scenario determines success or failure. Business transformation leaders in IT and business outcome owners should identify value drivers to design meaningful metrics that align to business outcomes and drive well-informed decisions.

Table Of Contents
  • Key Challenges

Introduction

  • Gartner Position: Metrics Are a Critical, Prerequisite Capability for Organizations to Master Before They Embark on Big Change

Analysis

  • Identify the Focus of Your Business Transformation Initiative
  • Determine the Value Drivers That Influence Your Business Outcomes
  • Use Value Drivers to Understand the Factors That Influence Business Outcomes
  • Select Meaningful Metrics That Drive Well-Informed Decision Making
  • Bottom Line

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.