Gartner Research

Identify the Right Culture to Drive Effective Decision Making in a Big Change Scenario

Published: 20 November 2014

ID: G00270320

Analyst(s): Samantha Searle


Business outcome owners often underestimate the links among metrics, behavior, organizational culture and their impact on effective decision making. Recognize this fact, and design metrics that drive the desired behaviors and improve the organization's chances of successfully executing its strategy.

Table Of Contents
  • Key Challenges



  • Start With Organizational Culture to Design Better Metrics
  • Identify the Cultural Traits and the Behaviors You Want to Drive
    • Avoid the Worst Practice of Using Metrics as Punishment
    • Choose Metrics That Support a Positive Organizational Culture and Reinforce the Desired Behaviors
  • Recognize How Our Brains React to Change and Measurement
    • Incorporate an Understanding of the Emotional Side of the Brain Into Cultural Values to Improve Performance in the Face of Change
  • Design Metrics That Drive Desired Behaviors and Emotions

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