Gartner Research

Understanding the Four Pillars of an Application Organization

Published: 21 November 2014

ID: G00271084

Analyst(s): Jim Duggan, Bill Swanton , Matthew Hotle


Application leaders considering organizational structure changes to improve cost or performance must first understand the roles and skills required for their operating and delivery model.

Table Of Contents
  • Key Challenges



  • Document Operating and Delivery Models, and Roles and Skills Needed to Support Them
  • Understand the Four Pillars of an Application Organization
    • Pillar No. 1: Business Relationship and Demand Management
    • Pillar No. 2: Consistent Work Practices
    • Pillar No. 3: Defined Roles and Responsibilities
    • Pillar No. 4: Skill Sets and Proficiency Levels
  • Create the "Best" Application Organizational Structure, Supported by the Pillars

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