Gartner Research

How to Evaluate Managed Videoconferencing Services

Published: 24 November 2014

ID: G00263651

Analyst(s): Tom Eagle


The diversity of managed videoconferencing services makes picking a solution particularly challenging. This report will help enterprise IT and procurement managers new to this type of IT meet their videoconferencing requirements by understanding the sources, categories and pricing of these services.

Table Of Contents
  • Key Challenges



  • Know the Different Categories of Provider
  • Determine If These Services Are Available
    • Product Maintenance and Support
    • Implementation
    • Endpoint Monitoring
    • Hosted Infrastructure and Virtual Meeting Rooms
    • Consulting, Design and Integration
    • Conference and Concierge Services
  • Recognize Typical Pricing Approaches
    • Maintenance and Support
    • Premises-Based Managed Video
    • Cloud-Based Managed Video
  • Measure Service Levels

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