Gartner Research

Contract Guidelines for an IT Outsourcing Master Service Agreement and Attachments

Published: 25 November 2014

ID: G00269553

Analyst(s): Daniel Barros, Kris Doering, David Ackerman, William Maurer

Summary

Organizations need contracts that define their IT outsourcing deals effectively. IT sourcing managers should follow the best-practice contract guidelines in this document, which identifies 22 MSA articles and 16 attachments to address all types of infrastructure, application and BPO deal.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Three Steps to an Ideal IT Outsourcing Contract
    • Step 1. Understand and Document the Sourcing Model Implications for 'Best Fit' Pricing and Contract Elements
    • Step 2. Assess All MSA Articles and Attachments, Based on the Deal Type and Their Ability to Govern the Deal
    • Step 3. Formulate an Effective Contract for Your Deal Type, With Articles and Attachments That Support Your Business Requirements

Case Study

Appendix

Gartner Recommended Reading

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