Gartner Research

Contract Guidelines for an IT Outsourcing Master Service Agreement and Attachments

Published: 25 November 2014

ID: G00269553

Analyst(s): Daniel Barros , Kris Doering, David Ackerman , William Maurer


Organizations need contracts that define their IT outsourcing deals effectively. IT sourcing managers should follow the best-practice contract guidelines in this document, which identifies 22 MSA articles and 16 attachments to address all types of infrastructure, application and BPO deal.

Table Of Contents
  • Key Challenges



  • Three Steps to an Ideal IT Outsourcing Contract
    • Step 1. Understand and Document the Sourcing Model Implications for 'Best Fit' Pricing and Contract Elements
    • Step 2. Assess All MSA Articles and Attachments, Based on the Deal Type and Their Ability to Govern the Deal
    • Step 3. Formulate an Effective Contract for Your Deal Type, With Articles and Attachments That Support Your Business Requirements

Case Study


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.