Gartner Research

Magic Quadrant for Customer Communications Management Software

Published: 25 November 2014

ID: G00260215

Analyst(s): Karen M. Shegda , Kenneth Chin , Pete Basiliere

Summary

Customer communications management software enables organizations to more effectively create, personalize and deliver communications to any output medium. IT leaders should use this research as a starting point when compiling a shortlist and evaluating providers.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Actuate
    • Adobe
    • Aia Software
    • Cincom Systems
    • Doxee
    • EMC
    • FIS
    • GMC Software Technology
    • HP
    • Isis Papyrus Software
    • Newgen Software
    • OpenText
    • Oracle
    • Pitney Bowes
    • Xerox (XMPie)
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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