Gartner Information Technology Research

Gartner Magic Quadrant for Customer Communications Management Software


Customer communications management software enables organizations to more effectively create, personalize and deliver communications to any output medium. IT leaders should use this research as a starting point when compiling a shortlist and evaluating providers.

Published: 25 November 2014

ID: G00260215

Analyst(s): Karen M. Shegda, Kenneth Chin, Pete Basiliere

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Actuate
    • Adobe
    • Aia Software
    • Cincom Systems
    • Doxee
    • EMC
    • FIS
    • GMC Software Technology
    • HP
    • Isis Papyrus Software
    • Newgen Software
    • OpenText
    • Oracle
    • Pitney Bowes
    • Xerox (XMPie)
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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