Gartner Research

Effective HCM SaaS Release Management Demands New Thinking

Published: 25 November 2014

ID: G00271860

Analyst(s): Ron Hanscome

Summary

HCM SaaS software enables a new level of application evolution and sustainability for the enterprise, but differences in architectures and vendor approaches require careful evaluation by application to determine the proper resource mix needed for ongoing release management.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand Leading Practices for Managing HCM SaaS Updates, and Collect Specific Data During Vendor Selection to Ensure Proper Team Resourcing
  • Consider Limiting Complex Configurations to Reduce Release Testing Cycle Time and Effort
  • Staff an Ongoing Release Management Team With a Mix of HR IT, IT and HR Functional Resources to Ensure Thorough Testing and Proper Prioritization and Sequencing of Enhancements
  • Fully Leverage Opportunities to Work With Other Customers to Share Leading Practices and Lobby for Enhancements

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