Gartner Research

Use This Decision Framework to Select a New RCM System for Your HDO

Published: 25 November 2014

ID: G00265860

Analyst(s): Melanie A. Meyer


Many legacy core revenue cycle management systems are reaching their end of life. This research can guide HDO CIOs who are contemplating replacement decisions and find that a rapidly changing business environment and a frequently disparate internal system landscape complicate the selection process.

Table Of Contents
  • Key Challenges



  • Use This Decision Framework to Ensure Your RCM Selection Process Identifies the Optimal Vendor Solution Based on Your Requirements
    • Step 1: Assess Business Strategy and Requirements, the Existing Solution Landscape, and Project Factors
    • Step 2: Prioritize Evaluation Criteria Based on Input From All Stakeholders
    • Step 3: Ensure the RFP Contains Detailed Questions to Probe the Vendor's Viability and Ability to Meet Requirements

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