Gartner Research

Critical Capabilities for Unified Communications as a Service, North America With Additional Regional Presence

Published: 25 November 2014

ID: G00261477

Analyst(s): Megan Fernandez , Daniel O'Connell , Bern Elliot


Twenty-one providers evaluated here vary in terms of geographic coverage, richness of services and scalability, as well as in their ability to address the needs of differing market segments. Each provider in this report supports UCaaS in North America and at least one other global region.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • 8x8
    • Arkadin
    • AT&T
    • Avanade
    • CSC
    • Google
    • HP
    • iCore
    • Intermedia
    • Microsoft
    • Mitel
    • Orange Business Services
    • RingCentral
    • ShoreTel
    • Sprint
    • Star2Star Communications
    • Telefonica
    • Telesphere
    • Thinking Phone Networks
    • Verizon
    • West
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Mobility
    • Conferencing (A/V/W)
    • Customer Self-Provisioning Portal
    • Installation and Integration
    • Customer Service and Support
    • Packaging and Services for SMB
    • Scaled for Large-Enterprise Support
    • Multinational Support
  • Use Cases
    • SMB
    • Large Enterprise: Modest UC Requirement
    • Large Enterprise: Full UC Portfolio
    • Complex or Multinational UC Requirement
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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