Gartner Research

Europe Context: 'Magic Quadrant for IT Service Support Management Tools'

Published: 25 November 2014

ID: G00271336

Analyst(s): Priyanka Ashok, Chris Matchett, Tapati Bandopadhyay


European I&O managers buying IT service support management tools often choose a regional vendor. They should expand their list of possible providers.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • Vendors Headquartered in Europe
    • Axios Systems
    • EasyVista
    • Hornbill
    • TOPdesk
  • Other Vendors
    • BMC Software
    • CA Technologies
    • Cherwell Software
    • FrontRange
    • HP
    • IBM
    • Landesk
    • ManageEngine
    • ServiceNow
    • SysAid Technologies
  • Appendix
    • European Languages Frequently Supported by ITSSM Tools
    • Classification of European Customer Base

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