Gartner Research

Europe Context: 'Magic Quadrant for IT Service Support Management Tools'

Published: 25 November 2014

ID: G00271336

Analyst(s): Priyanka Ashok, Chris Matchett, Tapati Bandopadhyay

Summary

European I&O managers buying IT service support management tools often choose a regional vendor. They should expand their list of possible providers.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • Vendors Headquartered in Europe
    • Axios Systems
    • EasyVista
    • Hornbill
    • TOPdesk
  • Other Vendors
    • BMC Software
    • CA Technologies
    • Cherwell Software
    • FrontRange
    • HP
    • IBM
    • Landesk
    • ManageEngine
    • ServiceNow
    • SysAid Technologies
  • Appendix
    • European Languages Frequently Supported by ITSSM Tools
    • Classification of European Customer Base

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.