Gartner Research

Industry 2020: Open and Horizontally Focused

Published: 26 November 2014

ID: G00271245

Analyst(s): Kristin Moyer


Digital business is forcing industries to move beyond vertically focused, closed operating models and structures to open business. CIOs can prepare by telling a "from-to" story that drives the mindset changes needed to adapt to a more open and horizontally focused market approach.

Table Of Contents


  • The Current State of Industries: Closed and Monolithic
    • Closed Industry Structures
    • Monolithic Industry Operating Models
  • The Future State of Industries: Open and Horizontally Focused
    • What Open Business Is
    • What Open Business Is Not
    • Why Open Business Is Important for Every Industry
  • An Example of Open Business
  • Conclusion

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