Gartner Research

Toolkit: Addressing the Shape of Big Change

Published: 26 November 2014

ID: G00267250

Analyst(s): Samantha Searle , Michele Cantara, Anthony Bradley


This Toolkit helps IT and business change agents use the four factors of "big change" to uncover change-related risks when executing a business transformation initiative. It also provides an extensible set of change response techniques that can help mitigate big change risks.

Table Of Contents

When to Use

Downloadable Attachments

  • Directions for Use
    • Before You Begin
    • Familiarize Yourself With the Assessment Guidelines, and See How They Are Applied to an Example Case Study
    • Example Case Study: Transforming Customer Service in a Digital Business Initiative
    • Assess Your Own Business Transformation Initiative
    • Check In as You Expand Your Big Change Efforts

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