Gartner Research

Rethink Hammer's BPM Principles for the Digital Age

Published: 26 November 2014

ID: G00269518

Analyst(s): Janelle Hill


Key BPM principles espoused by process pioneer Michael Hammer should be revisited and updated to meet the opportunities of the digital age. Here, we discuss three such principles that business process directors and outcome owners should re-examine.

Table Of Contents
  • Key Challenges



  • All Work — No Matter How Complex, Variable or Spontaneous — Is Process Work That Can Be Improved Without Forcing a Standardized Approach
  • Embrace "Design for Change," and Let Workers Adapt Their Practices to the Situation to Capitalize on Digital Business Moments
  • Reinvent Your Processes to Deliver the New Value of Digitalized Products and Services, and to Drive Growth

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