Gartner Research

Market Trends: Four Key Tenets Drive CSP Success in Digital Transformation

Published: 27 November 2014

ID: G00271369

Analyst(s): Gyanee Dewnarain

Summary

CSPs are suffering an onslaught from digital players, which can generate three times more revenue per employee than CSPs with less than one-tenth of the capital expenditure. For success in digital transformation, CSP leaders need to manage four key tenets — strategy, technology, process and people.

Table Of Contents

Introduction

Market Trend

  • Digital Transformation Impacts Three Key Areas of a CSP's Business
    • Impacts of Digital Transformation on Cost Optimization
    • Impacts of Digital Transformation on Customer Experience Improvement
  • Success in Digital Transformation Requires the Management of Four Key Tenets
    • Strategy Sets the Digital Vision and Formulates Approaches to Achieve It
    • Technology Helps CSPs Achieve Digital Goals Rapidly and Cost-Effectively
    • Digital Processes Increase an Organization's Speed, Flexibility, Agility and Responsiveness
    • An Open, Collaborative and Autonomous Culture Attracts the Right People for Digital
  • Conclusion

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