Gartner Research

Vertical Market Opportunities in Insurance

Published: 15 September 1997

ID: G0050706

Analyst(s): Cynthia Moore


Nearly all property and casualty (P&C) operating fundamentals have deteriorated because of intense financial pressures and strategic challenges. For the life/health side of the industry, the revolutionary transformation of the global marketplace driven by technology advances and regulatory change is profound. This report discusses why and how P&C and life/health insurers are seeking the help of vendors and consultants in building technology-enabled corporate visions.

Table Of Contents
  • Executive Summary
    • Formidable Competition
    • Property and Casualty
    • Life/Health
    • Mixed Financial Results
    • Property and Casualty
    • Life/Health
    • Electronic Support
    • Internet Presence
    • Year 2000
    • Key Findings
    • Property and Casualty
    • Consumer Demands
    • Business Trend--New Product Development and Customer Service.
    • Technology Impact--Distributed Computing Platforms.
    • Communications Infrastructure
    • Business Trend--Electronic Support.
    • Technology Impact--New Software and Services.
    • Cost Control
    • Business Trend--Flat Premiums and Rising Costs.
    • Technology Impact--Global Architecture.
    • Global Strategies
    • Business Trend--Continued Consolidation and International Diversification.
    • Technology Impact--IT Rationalization.
    • Field-Based Requirements
    • Business Trend--Emphasis on Tighter Underwriting.
    • Technology Impact--Mobile Computing and Computer Modeling.
    • Market Segmentation
    • Business Trend--Customer Knowledge and Niche Marketing.
    • Technology Impact--Investment in Data Warehousing, Data Mining, and Data Access Technologies.
    • Life/Health
    • Competition
    • Business Trend--Competitiveness--A Strategic Imperative.
    • Technology Impact--Internet and Intranet Strategies.
    • Market Differentiation
    • Business Trend--Value-Oriented Products and Services.
    • Technology Impact--Data Mining.
    • The Health Care Equation
    • Business Trend--Managed Care.
    • Technology Impact--Integrated Delivery Systems.
    • Demographics
    • Business Trend--Customer Focus.
    • Technology Impact--High Speed Delivery.
    • European Monetary Unit and Year 2000
    • Business Trend--Dire Implications.
    • Technology Impact--Reliance on Vendors.
    • Enabling Technologies
    • IT Services
    • Recommendations
  • Introduction
    • Organization of Report
    • Study Objectives
    • Overview and Scope
    • Standard Industrial Classification Code Segmentation
    • Market Size and Forecast
    • Methodology
    • Data Sources
    • Forecast
    • Related Research
  • Impact of Information Technology
    • Industry Trends
    • Financial Performance
    • Property and Casualty
    • Business Cycles.
    • Alternative Markets/Reinsurance.
    • Polarization.
    • Life/Health
    • Business Climate
    • Property and Casualty
    • Retail Delivery Alternatives
    • Electronic Commerce
    • Integrating Systems
    • Data Warehousing Solutions
    • Risk Management
    • Controlling Costs
    • Life/Health Insurance
    • Risk Management and Compliance
    • Underwriting Process
    • Multimedia
    • Network Security
    • Business Challenges
    • IT Infrastructure
    • Business Applications
    • Opportunity Assessment
  • Competitive Trends
    • Players
    • Insurance Contract Trends
  • Glossary of Insurance Terms

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