Gartner Research

Core Practices to Drive Software Asset Management Consistency and Excellence

Published: 02 December 2014

ID: G00268865

Analyst(s): Victoria Barber


The goal of SAM is to enable a dependable account of software asset costs and risks, which underpins sound software strategy, architecture, funding and sourcing decisions. The best practice processes in this tutorial will enable clients to achieve this.

Table Of Contents
  • Key Challenges



  • Apply the Same Principles and Core Processes to SAM Across the Organization
  • Articulate SAM Policy and Processes to Communicate What SAM Is and How the Assets Are Defined and Managed
  • Apply Consumption Metrics More Accurately and Appropriate Processes to Allow Measurement and Reporting
  • Carry Out Root Cause Analysis to Resolve Process Control Issues, as Part of a Framework for Continuous Improvement
  • Work With Finance Staff to Establish Processes and Parameters for Reporting on Noncompliance and the Impact of Remediation Activity
  • Implement Robust Processes to Support Audit Management

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