Gartner Research

Emerging Best Practices in Desktop Management Services

Published: 10 August 1998

ID: G0069255

Analyst(s): Elena Christopher

Summary

Desktop management service providers are re-evaluating and improving their service portfolios, engagement management strategies, and delivery methodologies in an effort to effectively capture a portion of this multibillion dollar IT management service business. Dataquest captures the essence of service providers quickly racing up the learning curve toward sustainable and profitable desktop management service business models. This Market Trends research and analysis report examines the emerging best practices in selling, managing, and delivering desktop management service.

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Report Methodology
    • Report Highlights
    • Dataquest Perspective
  • Methodology and Definitions: Shifting from Life Cycle to Desktop Management Services
    • Study Objectives and Scope
    • Report Methodology
    • Desktop Management Services: The Preferred Market Definition
    • Dataquest Definition of Managed Seats
  • Desktop Management Services Market Size and Forecast
    • Market Definitions and Services Segmentation
    • Services Segmentation
    • Market Size and Forecast Methodology
    • Desktop Management Services Core Segmentation Market Size and Forecast
    • Desktop Management Framework Solution Stages Market Size and Forecast
  • Evolving Desktop Management Service Portfolios
    • Current Desktop Management Service Offerings and the Role of Partners
    • Desktop Management Services Contract Composition
    • The Future of Desktop Management Services Portfolios
    • Service Provider Opinions of Portfolio Strengths and Weaknesses
  • Selling Desktop Management Services
    • Desktop Management Sales Models
    • The Link between Dedicated Desktop Management Sales Resources and Success
    • Target Customer Profiles
    • Hot Selling Propositions
  • Best Practices in Managing and Delivering Desktop Management Services
    • How to Ensure the Success of Desktop Management Service Engagements
    • The Debate about Required Services
    • Desktop Management Services Profitability
    • Top Challenges in Delivering and Managing Desktop Management Service Engagements
  • Findings and Recommendations
    • Desktop Management Services Definitions
    • Market Size and Forecast
    • Desktop Management Service Portfolios
    • Selling Desktop Management Services
    • Managing and Delivering Desktop Management Services
  • 1998 Desktop Management Services Interview Guide and Survey Tool
    • Definition
    • Desktop Management Services Portfolio and Capabilities
    • Sales and Marketing
    • Contracts and Deals
    • Service Delivery and Management
    • Desktop Management Services Overview
    • Desktop Management Services Capabilities
    • Demographics
  • Related Reports
    • 1997
    • 1998

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