Gartner Research

Customer Service and Support Software Market Share

Published: 07 September 1998

ID: G0071192

Analyst(s): Norma Schroder


This document contains detailed information on Dataquest's view of the customer service and support software market, including three-year historical license revenue data. Data for the regions specifically documented in this report is first collected at the company headquarters level and then verified by Dataquest analysts in the specific geography.

Table Of Contents
  • Customer Service and Support Software Market Share
    • About This Document
    • Segmentation
    • Product Category Definitions
    • Research Metrics Definitions
    • Regional Definitions
    • Market Share Methodology
    • Notes on Market Statistics
    • Average 1997 Exchange Rates per U.S. Dollar
    • Forecast
    • Market Shares
  • CSS Vendor Profiles
    • Applix
    • Apropos Technology
    • Astea International
    • Aurum/Baan Software
    • Baystone
    • Brock International (Now Firstwave Technologies)
    • Chordiant Software
    • Clarify
    • CustomerSoft (Formerly Teubner & Associates)
    • DKSystems
    • Foresight Software
    • Great Plains Software
    • IMA
    • Metrix Inc.
    • Onyx Software
    • Oracle
    • Pegasystems
    • Pivotal Software
    • Platinum Software (Clientele Division)
    • PowerCerv
    • Pro America
    • Quintus
    • royalblue technologies plc
    • RTI
    • RTS Software
    • SalesLogix/Opis
    • Scopus (Acquired by Siebel in 1998)
    • Siebel
    • Silknet
    • Silvon Software
    • Software Artistry (Acquired by IBM/Tivoli January 1998)
    • Symix
    • Vantive
  • Customer Service and Support Software Forecast and Market Share Tables

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.