Gartner Research

Customer Service and Support Software Market Share

Published: 07 September 1998

ID: G0071192

Analyst(s): Norma Schroder

Summary

This document contains detailed information on Dataquest's view of the customer service and support software market, including three-year historical license revenue data. Data for the regions specifically documented in this report is first collected at the company headquarters level and then verified by Dataquest analysts in the specific geography.

Table Of Contents
  • Customer Service and Support Software Market Share
    • About This Document
    • Segmentation
    • Product Category Definitions
    • Research Metrics Definitions
    • Regional Definitions
    • Market Share Methodology
    • Notes on Market Statistics
    • Average 1997 Exchange Rates per U.S. Dollar
    • Forecast
    • Market Shares
  • CSS Vendor Profiles
    • Applix
    • Apropos Technology
    • Astea International
    • Aurum/Baan Software
    • Baystone
    • Brock International (Now Firstwave Technologies)
    • Chordiant Software
    • Clarify
    • CustomerSoft (Formerly Teubner & Associates)
    • DKSystems
    • Foresight Software
    • Great Plains Software
    • IMA
    • Metrix Inc.
    • Onyx Software
    • Oracle
    • Pegasystems
    • Pivotal Software
    • Platinum Software (Clientele Division)
    • PowerCerv
    • Pro America
    • Quintus
    • royalblue technologies plc
    • RTI
    • RTS Software
    • SalesLogix/Opis
    • Scopus (Acquired by Siebel in 1998)
    • Siebel
    • Silknet
    • Silvon Software
    • Software Artistry (Acquired by IBM/Tivoli January 1998)
    • Symix
    • Vantive
  • Customer Service and Support Software Forecast and Market Share Tables

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