Gartner Research

IT Key Metrics Data 2015: Key Infrastructure Measures: Voice Network Analysis: Multiyear

Published: 15 December 2014

ID: G00266070

Analyst(s): Shreya Futela, Linda Hall, Disha Badlani

Summary

This research contains multiyear Voice Network metrics. These key metrics provide a high-level view of average annual cost and staffing levels between 2010 and 2014. Voice network includes voice premise technology, wide-area voice network as well as dedicated cellular (mobile) voice network.

Table Of Contents

Analysis

  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Infrastructure Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • Voice Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
  • Voice Network Cost as a Percent of Total IT Cost
  • Annual Voice Network Cost per Employee
  • Voice Network Support FTEs as a Percent of Total IT FTEs
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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