Gartner Research

Use the Five A's Framework to Design an ITSM Strategy and a Transformation Road Map

Published: 03 December 2014

ID: G00270520

Analyst(s): Tapati Bandopadhyay

Summary

I&O leaders struggle to take their IT service management best practices to the next levels of business orientation and support and to enable the digital enterprise. Design your ITSM transformation road map on the basis of five factors: agility, automation, analytics, aggregation and auditability.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Design an ITSM Transformation Road Map on the Five A's
  • Target Strategic Business Value Improvement Objectives
  • Execute a Strategic ITSM Transformation Plan by Building Long-Term, Sustainable Tools

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.