Gartner Research

Use the Five A's Framework to Design an ITSM Strategy and a Transformation Road Map

Published: 03 December 2014

ID: G00270520

Analyst(s): Tapati Bandopadhyay


I&O leaders struggle to take their IT service management best practices to the next levels of business orientation and support and to enable the digital enterprise. Design your ITSM transformation road map on the basis of five factors: agility, automation, analytics, aggregation and auditability.

Table Of Contents
  • Key Challenges



  • Design an ITSM Transformation Road Map on the Five A's
  • Target Strategic Business Value Improvement Objectives
  • Execute a Strategic ITSM Transformation Plan by Building Long-Term, Sustainable Tools

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