Gartner Research

IT Key Metrics Data 2015: Glossary of Terms

Published: 15 December 2014

ID: G00266003

Analyst(s): Shreya Futela , Disha Badlani , Linda Hall

Summary

This research contains a comprehensive set definitions used in the 2015 edition of the IT Key Metrics Data research publication series. These definitions are organized by their respective IT topic areas; Key—Industry, —Infrastructure, —Applications, —IT Security and —IT Outsourcing Measures.

Table Of Contents

Analysis

  • What is the Gartner IT Key Metrics Data series?
  • How can I benchmark my IT organization against published industry metrics?

Key Industry Measures Terms

  • Enterprise IT Analysis Framework
    • Total IT Spending/Budget Definition
    • IT Capital Spending
    • IT Operational Expense
    • Personnel Costs
    • IT Staff Full-Time Equivalent (FTE)
    • Outsourcing Costs
    • Strategic IT Spending Categories: IT Spending to Run the Business, IT Spending to Grow the Business and IT Spending to Transform the Business
    • Workload: Business Volume/Productivity
    • IT Functional Area Framework
    • Related ITKMD Enterprise IT Research

Key Infrastructure Measures Terms

  • General
  • Data Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Data Network Research
  • End-User Computing Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD End-User Computing Research
  • IT Service Desk Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Service-Levels
    • Workload
    • Related ITKMD IT Service Desk Research
  • Linux Server Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Linux Server Research
  • Local-Area Data Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Local-Area Data Network Research
  • Mainframe Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Mainframe Research
  • Storage Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Storage Research
  • Unix Server Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Unix Server Research
  • Voice Network Analysis Framework
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Voice Network Research
  • Voice Premise Technology Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Voice Premise Technology Research
  • Wide-Area Data Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Wide-Area Data Research
  • Wide-Area Voice Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Wide-Area Voice Network Research
  • Windows Server Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Workload
    • Related ITKMD Windows Server Research

Key Applications Measures Terms

  • General
  • Applications Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Build vs. Buy
    • Defects
    • Development Lifecycle Phases
    • Development Methodologies
    • Project Portfolio Performance
    • Project Strategic Spend Categories
    • Service-Levels
    • Support Activities
    • Workload
    • Related ITKMD Applications Research

Key Information Security Measures Terms

  • General
  • Information Technology (IT) Security Analysis Framework
    • IT Infrastructure Security:
    • IT Application Security:
    • IT Risk Process Management:
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • Related ITKMD IT Security Research

Key Outsourcing Measures Terms

  • General
  • IT Outsourcing Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
    • IT Outsourcing Maturity Model
    • IT Outsourcing Strategic Categories
    • Related ITKMD Outsourcing Research

Definitions of Vertical Industry Sectors

  • Vertical Industry Framework
    • Banking and Financial Services
    • Chemicals
    • Construction, Materials and Natural Resources
    • Consumer Products
    • Education
    • Energy
    • Food and Beverage Processing
    • Government — National/International
    • Government — State/Local
    • Healthcare Providers
    • Industrial Electronics and Electrical Equipment
    • Industrial Manufacturing
    • Insurance
    • Media and Entertainment
    • Pharmaceuticals, Life Sciences and Medical Products
    • Professional Services
    • Retail and Wholesale
    • Software Publishing and Internet Services
    • Telecommunications
    • Transportation
    • Utilities

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