Gartner Research

Captives Are Dead; Long Live Global Insourcing Centers

Published: 04 December 2014

ID: G00270167

Analyst(s): Partha Iyengar


"Captive centers" — the term used for global shared-service centers that are set up, typically, in low-cost locations — are going through a transformation. In this research, we give CIOs insights into how to plan this evolution and transformation to "global insourced centers."

Table Of Contents


  • GIC Critical Success Factors
    • Life Cycle Approach to Objectives
    • Portfolio Rationalization With Outsourcing
    • Part of Overall Sourcing Strategy
    • Balanced Long-Term Value Proposition
    • Strong Top Management Support
    • Strategic Approach to Value and Growth of Center
  • Conclusion

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