Gartner Research

ITScore for Business Continuity Management

Published: 04 December 2014

ID: G00271102

Analyst(s): Roberta Witty , John Morency


BCM managers must actively assess and improve the maturity of their programs to ensure that current and future operational needs are addressed. Gartner's ITScore for BCM is a maturity self-assessment tool that delivers this capability.

Table Of Contents


  • An Introduction to the ITScore Approach to BCM Maturity

Overview of Maturity Levels or Phases

  • Dimensions and Key Indicators of BCM Maturity
    • Dimensions
    • Key Indicators

Level Descriptions

  • Level 1: Initial
    • Characteristics
    • Recommended Actions for Improvement
  • Level 2: Developing
    • Characteristics
    • Recommended Actions for Improvement
  • Level 3: Defined
    • Characteristics
    • Recommended Actions for Improvement
  • Level 4: Managed
    • Characteristics
    • Recommended Actions for Improvement
  • Level 5: Optimizing
    • Characteristics
    • Recommended Actions for Improvement

Summary of Changes

How to Use This Assessment

Gartner Recommended Reading

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