Gartner Research

IT Key Metrics Data 2015: Key Infrastructure Measures: Voice Premise Technology Analysis: Current Year

Published: 15 December 2014

ID: G00266071

Analyst(s): Shreya Futela , Disha Badlani , Linda Hall


This research contains high-level Voice Premise Technology cost efficiency and support staff ratios. Information provided in this report was collected throughout 2014 from a global audience. This report also includes key cost and support distributions as well as metrics based on environment scale.

Table Of Contents


  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Infrastructure Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • Voice Premise Technology Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
  • Voice Premise Technology Analysis Data Demographics
  • Annual Voice Premise Technology Cost per Active Extension
  • Voice Premise Technology Cost Distribution
  • Salaries and Benefits Cost per Voice Premise Technology FTE
  • Voice Premise Technology FTE Distribution: Insourced Versus Contractor
  • Active Extensions per Voice Premise Technology FTE
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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