Gartner Research

Dematerialization and Digital Disintermediation Build on the Democratization of Technology to Drive Further Disruption

Published: 05 December 2014

ID: G00270285

Analyst(s): Stephen Prentice


The Internet of Things, connected devices and smart systems are disruptive technologies, but their ability to transform products, reimagine business processes and create new business designs is far more significant. Here is what the CIO needs to be aware of to meet these challenges.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • CIOs must be ready to address the blurring of physical and digital and the dematerialization of physical products as every device or smart system gains a voice, gets connected and creates an information stream as a consequence of the democratization of technology
  • As the information streams from dematerialized physical products become virtual services, disintermediation and digital intermediation provide CIOs with the opportunity to enable their organizations to seize effective control of the physical product through control of the virtual service
  • Connected products create additional value when aggregated into an information ecosystem, control of which takes precedence over control of any single element, and CIOs should leverage this opportunity to drive competitive advantage

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