Gartner Research

Competitive Landscape: The Next Frontier for BPO Services, Asia/Pacific, 2014

Published: 05 December 2014

ID: G00261783

Analyst(s): TJ Singh , Misako Sawai


The Asia/Pacific business process outsourcing market will reach $23.4 billion by 2018. Mergers and acquisitions, dominant regional players and cloud delivery models continue to emerge. BPO front-line executives need to devise specific strategies to address and exploit the waiting opportunity.

Table Of Contents


  • Growth in Business Process Outsourcing Within Asia/Pacific
  • Competitive Situation and Trends
  • Market Players
  • The Future of Competition
  • Competitive Profiles
    • Accenture
    • ADP
    • Aegis
    • Firstsource
    • FIS Global Commercial Services
    • HP Enterprise Services
    • Transcosmos
  • Appendix
    • Issues Faced by Enterprise Decision Makers
    • Drivers and Inhibitors
    • The Role of Process Enhancing Technologies and Services and BPaaS
  • References and Methodology
  • Definitions Business process outsourcing

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